QUALITY ASSURANCE POLICY

This quality assurance policy outlines our belief and commitment to ensure that ongoing quality improvement is an integral part of our organization. Hydurage will aim for continuous improvement in the quality of all aspects of its work as part of its determination to help learners achieve the highest possible standards
The purpose of the Quality Assurance Policy is to ensure such continuous improvement through a process of self-evaluation and action planning.
The Quality Assurance Policy and associated procedures will involve all employees and collaborative partners. Teachers and Assessors will initiate procedures within their teams and collate and agree self-assessment reports and action plans. The quality assurance procedures will be founded in a process of regular self-evaluation by internal & external audits and observations, in addition to employer and client feedback.
The quality procedures will seek the views and perceptions of learners. Wherever appropriate, the procedures will promote the identification of quality standards and performance indicators against which performance can be measured, evaluated and improved for example OFSTED
Responsibility for Implementation – All staff (managers, tutors, assessors, support staff) are responsible for the implementation of the Quality Assurance Policy. It is the Director’s responsibility to ensure there is an annual review of the policy. It is the responsibility of all to engage positively in that review and ensure implementation Focus of Quality Assurance Adult Curriculum to encourage continuous improvement in the quality of all teaching and learning programmes, thereby making learning an enjoyable activity and through this, increasing learner retention and the achievement of individual learning aims.
To develop and sustain a diverse range of programmes in the centre which provide opportunities for progression and which provide learners with experiences and wherever appropriate, qualifications suited to their learning aims.
To ensure rigorous, standardised and consistent assessment procedures, which meet the standards of external validating agencies.
To monitor and evaluate the procedure for advising, interviewing and counselling learners at entry and throughout their time at your Hydurage centre. To establish standards and monitoring procedures for providing a supportive and accessible range of services to all learners.
Centre Owners
To review regularly the performance, training and developmental needs of all centre owners through the operation of Hydurage annual review and appraisal scheme.
Through the Continuing Professional Development Plan, to offer training and development to individuals from Induction and throughout their employment.
To monitor and evaluate performance and developmental needs through internal observations and one external observation.
To monitor and evaluate the effectiveness of the training and development against Hydurage’s strategic goals.
Learners
All learners at Induction will be made aware of the quality standards at Hydurage Limited.
All learner feedback, review meetings and exit questionnaires will be analysed and acted upon.
All learners performance in the workplace will be monitored and evaluated.
Quality control will be carried out against agreed criteria which will incorporate performance indicators.
Statistical analysis will be carried out against agreed criteria which will incorporate performance indicators.
Review will be supported by analysis of learner, employees and stakeholder views and perception, gathered via questionnaires, surveys and review meetings.
The outcome of these processes will provide information:
• To inform the process of Hydurage’s self-assessment and development planning, To action plan for improvement at Hydurage Team level. To highlight issues that need consideration by HO that supports Hydurage’s contract compliance to an exemplary standard. Feedback on actions resulting from this quality review process will be communicated to employees via regular team and/or individual meetings. The outcomes and action plans which result from the process will form the basis of the annual Hydurage Self Assessment Report.