Refunds are available on products only and does not include any courses purchased. If returning a product, it must be returned in the exact condition it was received in upon purchase from us; Items that have been damaged may be eligible for a partial refund or store credit if damage is superficial or to packaging and we are able to resell the item. If the product is faulty it may well still be in warranty with the manufacturer and we can help and advise how to obtain a replacement, as we do not hold machines for warranty replacement in stock. You need to be aware that returning an item to a manufacturer may take a while to get back, this is out of our control and as Hydurage Limited does not issue a warranty unless it is for a Hydurage branded product we do not offer replacements. Refunds (other than for defective goods) cannot be claimed under any circumstances until 30 days have passed since the point of order. If only partial delivery has occurred, only a partial refund can be claimed. Refunds are processed directly back to your payment card and this can take up to 30 days.
If you make a refund claim inside the 60 day period (30 days for delivery + 30 days for processing) we reserve the right to charge you any fees and/or costs that we incur in challenging this.