Frequently Asked Questions (F.A.Q)
Training Courses
Answer – We offer CPD points on all courses that are completed.
Answer – CPD stands continual professional development.
Answer – Yes. Despite proposed changes to the UK aesthetics industry, CPD certificates remain relevant, insurable, and widely recognised. CPD has never replaced regulated Level 4, 5, 6 or 7 qualifications, but many learners use CPD training as Recognition of Prior Learning (RPL), which regulated training providers often accept towards regulated qualifications, helping reduce study time.
CPD also fills important gaps where no regulated qualification currently exists, such as CO₂ laser training, making it the recognised route for gaining training and insurable certification in these specialist treatments.
While industry regulations may evolve, no final changes have been implemented. Until new requirements are confirmed, CPD training continues to provide valuable, insurable qualifications and an effective pathway towards regulated education where appropriate.
Answer – Yes, Continuing Professional Development (CPD) is a globally recognised framework, designed to enhance expertise across various industries.
Answer – Many employers in the US highly value CPD certification as it reflects a candidate’s commitment to professional growth and development. Our CPD Provider.
Answer – The online courses are theory only and do not include any kits or products. If you book on-site training we include certain products pertaining to the subject matter.
Answer – As we have many students who speak languages other than English, and to be in line with our Equality Policy, we have to instruct everyone to the same level. We have, however, included videos where possible with links to our Youtube channel and we also include links to additional helpful information.
Answer – Yes, we offer support via WhatsApp calls or text and you can contact us at any time.
Answer – No, you have access to the course for 12 months and if you need longer we will happily extend your learning time.
Answer – Please login to your dashboard at hydurage.com/dashboard to view your course enrolments or to track your order. You can also find this link at any time in our navigation under ‘Student Login’.
Product Orders and Shipping
Answer – This means we do not stock this product but we do accept direct wholesale orders. To learn about our wholesale and sign up for a free wholesale membership, please click here and register. Please ensure you provide all information required in the form for quicker processing.
Answer – No, you can complete any order as a guest, however, we do recommend creating an account when purchasing a training course as this will allow quicker access to your learning materials.
Answer – Please check out the shipping page for further information for domestic and international shipping. If you have ordered a machine, this is likely to be sent direct from the manufacturer; Please contact us for an updated status.
Answer – Upon order fulfilment, we will provide a tracking number for your selected shipping option. You can find this in your orders dashboard but if you checked out as a guest rather than being signed in, don’t worry as you will also receive an email with this information upon completion. Feel free to contact us if you are having issues locating your tracking information.
Answer – Please click here to find out more information about our financing options for both UK and US customers. Fill in the form ensuring that you provide all information required as this is very important for the screening process. We’ll be in touch with you shortly after.
Payments and Technical Issues
Answer – We do not recommend using Apple’s Safari or Microsoft’s Edge browsers on our website, they are notoriously error prone. If you are experiencing errors despite this, please contact us right away.
Answer – We have multiple payment options when checking out your order, please try them all or contact us if you’re having further difficulties and we’ll be happy to help by providing a payment link. For further information on payments please click here.
Answer – Please visit our Student Login page and reset your password. If you are unable to do this, please contact us and we will send you a reset link.
Answer – We have website security that will automatically block your IP address after multiple incorrect login attempts. This is to stop brute force attacks on our website which helps protect our customers as well as their data. Please contact us right away and we will add you to our whitelist. Please note that once added to our whitelist, it may take up to 1 hour for these changes to come into effect before you can access your account again.
Have a question that isn’t answered above?
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