Hydurage Privacy Policy

What do we use your personal data for?

Depending on how you use our website, your interactions with us, and the permissions you provide, we may use your personal data for the following purposes:

• To fulfil your orders and maintain your online account.

• To manage and respond to any queries, enquiries or complaints submitted through our contact form.

• To improve, maintain and monitor the performance and usage of our website.

• For security purposes, including investigating suspected fraud and protecting the rights, property and safety of Hydurage Ltd, our customers and third parties.

• To comply with our legal and regulatory obligations.

• To provide existing customers with discounts or promotional codes for use in our online store when they have subscribed to our newsletter.

Our Legal Basis for Processing Personal Data

Under applicable data protection law, we rely on the following legal bases to process your personal data:

• Contractual necessity: Where processing is necessary to perform a contract with you or to take steps at your request before entering into a contract, such as when you place an order with us.

• Consent: Where you have provided your consent, such as when you contact us through our contact form or voluntarily add optional information to your account profile.

• Legitimate interests: Where processing is necessary for our legitimate interests as an e-commerce provider, including maintaining, operating and improving our website and services, provided that these interests do not override your fundamental rights and freedoms.

Disclosures of Your Information

We may disclose your personal information to other companies within our group where this is necessary for legitimate business purposes or to provide our services.

We may also disclose your personal information to third parties:

• Where we are legally required to disclose or share your personal data in order to comply with a legal or regulatory obligation.

• Where disclosure is necessary to enforce or apply our terms and conditions or to protect the rights, property or safety of Hydurage Ltd, our customers or others.

• Where necessary to prevent, detect or investigate fraud or other unlawful activity. This may include exchanging information with other companies and organisations for fraud prevention and protection purposes.

Checking Your Details

If you wish to check, verify, update or request the deletion of personal information you have submitted to Hydurage Ltd, you can do so by contacting us through our contact page or using the email address provided below.

For security purposes, we may request proof of identity before providing access to personal information or processing certain requests. Where appropriate, this may include verification using the email address and password associated with your registered account.

You are responsible for keeping your account credentials secure and confidential. We strongly recommend that you do not use your browser’s password-saving function on shared or public devices, as this could allow other people using the same device to access your personal information.

How Long We Keep Your Data

We retain your personal information only for as long as reasonably necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by applicable law.

In general, we may retain personal data for as long as you maintain an account with Hydurage Ltd. Personal data relating to purchases may be retained for longer where necessary to meet legal and regulatory obligations, including tax and sales requirements, accounting purposes and warranty obligations.

When personal information is no longer required, we will take reasonable steps to securely delete or anonymise it.

Your Rights Relating to Your Personal Data

Depending on applicable data protection law, you may have the right to request:

1. Access to the personal data we hold about you.

2. An electronic copy of your personal data, where applicable, including the right to data portability.

3. Correction of personal data that is incomplete, inaccurate or out of date.

4. Deletion of your personal data or restriction of its processing in certain circumstances.

These rights are not absolute and may be subject to certain legal exceptions or limitations.

Where we process your personal data based on your consent, you have the right to withdraw that consent at any time. Withdrawing consent does not affect the lawfulness of processing carried out before consent was withdrawn.

If you would like to request a copy of your personal data or exercise any of your other data protection rights, please contact us.

What Are Cookies?

A cookie is a small text file that is sent to your computer or other device and stored on your device when you visit a website.

If you have registered an account with us, cookies may be used to remember certain information, such as your email address or preferences, helping to make future visits to the Hydurage website more convenient.

You can change your web browser settings to manage or restrict the use of cookies. Depending on your browser and the type of cookie, you may be able to prevent cookies from being stored on your device or delete cookies that have already been stored.

Please note that restricting or disabling certain cookies may affect the functionality and performance of our website.

Site Statistics

We may use aggregated and anonymised statistics about website visitors, website usage and purchases for legitimate business purposes, including reporting to our investors and helping us understand how our website and services are being used.

We may use third-party WordPress plugins and analytics technologies to collect information about visitors to our website on our behalf. These technologies may use cookies and embedded code to collect statistical information about website activity.

This information may include the number of visitors to individual pages, the length of time visitors spend on pages, the navigation paths visitors take through the website, screen and device information, and other general usage data.

Hydurage Ltd may use and store this aggregated information, together with information collected through other cookies and website technologies, to understand website usage, improve our website and enhance the services we provide to our customers.

Third-Party Websites

If you follow a link from https://hydurage.com to a third-party website, please be aware that the third party will have its own privacy policy and terms governing how it collects and uses personal information.

Hydurage Ltd does not accept responsibility or liability for the privacy practices, security or content of third-party websites. We recommend reviewing the privacy policy of any third-party website before submitting personal data to it.

Data Protection

Hydurage Ltd is responsible for processing personal data in accordance with applicable data protection legislation. Where applicable, this includes the requirements of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

You have rights regarding the personal information that Hydurage Ltd holds about you, and you may exercise these rights in accordance with applicable data protection law.

If you have any questions, concerns or feedback about this Privacy Policy, or if you would like to request that we stop processing your personal information where you have a legal right to do so, please contact us. Our team will be happy to assist you.

You can contact us anytime via contact@hydurage.com.

*This policy was last updated on 30th July 2026