Privacy Policy

Hydurage Ltd is entirely committed to protecting the privacy of our site visitors and customers. We believe you should always know what data we collect from you, how we use it and that you should have meaningful control over both. We will not disclose information about our customers to third parties except where it is part of providing a service to you – e.g. arranging for a product to be sent to you or where we have your express permission to do so.

We do not process payments independently – We use one of the most secure online ordering systems on the market, therefore we do not gather any of payment information from you in order for you to purchase our products or use our website. We utilise industry-standard Secure Sockets Layer (SSL) technology to allow for the encryption of potentially sensitive information such as your name, address, email and phone number. Information passed between your computer and our website cannot be read in the event someone else intercepts it.

We will not share or sell your name, address, e-mail address or any of your personal information to any third party without your permission. We collect personal data from you when you provide it to us directly and through your use of our website. The only information you provide to us when you use our website (your name, shipping address, contact details and any information which you add to your account profile if you registered for an account).

What do we use this personal data for?
Depending on how you use our website, your interactions with us, and the permissions you give us, the purposes for which we use your personal data include:
– To fulfil your order and maintain your online account
– To manage and respond to any queries or complaints made using our contact form.
– To improve and maintain our website and monitor its usage.
– For security purposes, to investigate fraud and where necessary to protect ourselves and third parties
– To comply with our legal and regulatory obligations

We rely on the following legal basis, under data protection law, to process your personal data:
– Because the processing is necessary to perform a contract with you, or take steps prior to entering into a contract with you (e.g. where you have made a purchase with us)
– Because we have obtained your consent (e.g. where you contact us with a query on our contact form, where you add optional information to your account profile)
– Because it is in our legitimate interests as an ecommerce provider to maintain our services.

Disclosures of your information
We may disclose your personal information to any of our group of companies. We may also disclose your personal information to third parties:
– If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of; or to protect the rights, property, or safety of Hydurage Ltd, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection.

Checking your details
If you wish to verify the details you have submitted to Hydurage or have this data deleted, you may do so by contacting us via the e-mail address or address given below. Our security procedures mean that we may request proof of identity before we reveal information. This proof of identity will take the form of your e-mail address and password submitted upon registration. You must therefore keep this information safe as you will be responsible for any action which we take in response to a request from someone using your e-mail and password. We would strongly recommend that you do not use the browser’s password memory function as that would permit other people using your terminal to access your personal information.

How long we keep your data
Your personal information will be retained for as long as is necessary to carry out the purposes set out in this privacy policy (unless a longer retention period is required by applicable law). In general, this means that we will keep your personal data for as long as you keep your Hydurage Ltd website account. For personal data related to product purchases, we retain this longer to comply with legal obligations (such as tax and sales laws and for warranty purposes).

Your rights relating to your Personal Data
You have the right to request: (i) access to your personal data; (ii) an electronic copy of your personal data (portability); (iii) correction of your personal data if it is incomplete or inaccurate; or (iv) deletion or restriction of your personal data in certain circumstances provided by applicable law. These rights are not absolute. Where we have obtained your consent for the processing of your personal data, you have the right to withdraw your consent at any time. If you like would to request a copy of your personal data or exercise any of your other rights, please contact us.

What are Cookies?
A cookie is a small information file that is sent to your computer and is stored on your hard drive. If you have registered with us, then your computer will store an identifying cookie which will save you time each time you re-visit Hydurage by remembering your email address for you. You can change the settings on your browser to prevent cookies being stored on your computer without your explicit consent.

Site Statistics
We may disclose aggregate, anonymised statistics about the number of visitors to this Website or number of purchases made as required by our investors. We use a third party WordPress plug-in to gather data regarding the visitors to this Website on our behalf using cookies and code which is embedded in the site. Both the cookies and the embedded code provide statistical information about visits to pages on the site, the duration of individual page view, paths taken by visitors through the site, data on visitors’ screen settings and other general information. Hydurage Ltd uses and stores this type of information, as with that obtained from other cookies used on the site, to help it improve the services to its users.

Third Party Websites
If you follow a link to any third party site from, please note that they have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Hydurage Ltd is the data controller for the purpose of the EU General Data Protection Regulation. You have the right to access the information which Hydurage Ltd holds about you and your right of access can be exercised in accordance with the regulations. If you have any questions or feedback about this statement or if you would like us to stop processing your information, please do not hesitate to contact us and our team will be happy to help.

You can contact us

*This policy was last updated on 23rd February 2020

Warning Notice:
Creative Commons Licence
All images, artwork and graphics on this website including company branding, product-related images and photography and are licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License and were created by either Hydurage Ltd or it’s partner(s). Under no circumstances should this license be breached without prior written permission from The Director of Hydurage Ltd.