Complaints & Grievance Policy and Procedure
Stage 2
In the case that the complainant is a student, where it has not been possible to resolve the complaint to the satisfaction of the student under Stage 1, the student must communicate the complaint in writing to contact@hydurage.com

PLEASE COMPLETE
NAME DATE
COURSE ENROLLED IN
NAME OF TUTOR
BRIEF DESCRIPTION OF COMPLAINT
WHO HAVE YOU PREVIOUSLY SPOKEN TO REGARDING THIS COMPLAINT WITHIN THE CENTRE
SIGNATURE
Once we have received this form at our centre we will contact you for further discussion to decide what procedures our centre needs to follow and complete. We will endeavour to contact you within 24 hours of receipt.